General Questions

• Just, how does it work?
• Do I need to download additional software to view a virtual tour?
• Do I have to be present while my listing is being filmed?
• How long does it take for the virtual tour of my listing to appear on the Internet?
• What do I do when the house sells or a listing expires?
• What browser should I use?
• Can the same Virtual Tour be posted if a listing expires and is re-listed?

 

  Just, how does it work?

See our Service section for details.

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  Do I need to download additional software to view a virtual tour?

Our virtual tours can be viewed on any Java-enabled browser. No plug-ins are required because a 100% pure Java applet is used to view and navigate the panoramic images.

 

  Do I have to be present while my listing is being filmed?

If we provide the complete service ($69.95), you or your representative need to be present at the time of filming.
Should you decide to do it yourself ($19.95), you can film the listing at your convenience and send us the panoramas.

 

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  How long does it take for the virtual tour of my listing to appear on the Internet?

If you send us your panoramas, your 3D Virtual tour will be posted on the same day as we receive it (usually within two business days from the time of mailing).
If we provide the full service, homes 3D.com guarantees to post your virtual tour within 48hrs of filming or its FREE.

What do I do when the house sells or a listing expires?

Since you have exclusive access to your tours in the Members Area, delete the listing when the property sells or expires and your virtual tour will no longer be accessible. This is a Real Time service meaning that, as soon as you click the "delete" button on your browser the tour is removed.
 

If the home sells before we post the virtual tour, but after
we filmed the property, you must delete it right away in your Members Area and you will be charged only $30.00 for the filming of the property.

What browser should I use?

Internet Explorer 4.01 or Netscape 4.05, with a recent version of Windows 95 or 98 provide the best support for Java (the language we use to manage our tours).

  Can the same Virtual Tour be posted if a listing expires and is re-listed?

Re-listing charges apply when the MLS listing number changes. If the same listing agent re-lists the property within 30 days, the same virtual tour can be posted for the new listing for a $29.95 charge. If the property is re-listed with a different broker, the existing tour can be re-posted for the normal charge.

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